afternoon: have a fresh air
  
 





 location：home－product－value-added service

         Shida’s promise
         Shida’s “GUARANTEES”
           Be the best quality among those products with same
           price.
           Provide excellent service among those products with
           same quality.

           Guarantee Return of Unqualified Product;
           Guarantee Change of Unsatisfied Product;
           Guarantee Repair of Incautiously Damaged Product.


         Before-sale Service
         In-sale Service
           Provide schemes of product and service for clients:
            ( 1 ) Participate in market investigation and research,
                  analysis clients’ demand and competitive state,
                  formulate product tactics;
           ( 2 ) Visit clients and establish client technical dossiers, as
                  well as provide product and service schemes;
           ( 3 ) Work out Shida sale’s manual, product sample and
                  training data, etc. 		           Let the clients know the value of Shida product, so as
           to achieve successful sale.
            ( 1 ) Work out bidding and tendering documents and
           product recommendation;
           ( 2 ) Communicate and display at clients’ spot, and
           confirm type of product according clients’
           demands;Communicate and display at clients’ spot, and
           confirm type of product according clients’ demands;
           ( 3 ) Receipt and consult with clients in headquarter;
           ( 4 ) Participate in assessing of Purchase and Sale
           Contracts.

         After-sale Service
         Treatment of Quality Objections
           Shida products satisfy all clients.
            ( 1 ) Check on delivery quality;
           ( 2 ) Provide know-how trainings of product usage for
                  clients;
           ( 3 ) On-the-spot tracks for new products and clients;
           ( 4 ) 4) Provide periodical on-site service, and establish
           clients’ service and feedback dossiers;
           ( 5 ) Work out “Report on Product Usage”, and provide
           value analysis;
           ( 6 ) Investigate on clients’ satisfaction rate.		            Step 1: Arrive in spot at first time when receiving
           complainant;
            Step 2: Collect specialized evidence, hear complaints
           and find out reasons;
            Step 3: Work out “Report on Objection Investigation”,
           communicate with clients and reach agreement on
            treatment;

            Three Not-Let-Pass principles:Not let pass the unfound
           reasons of objections; Not let pass the responsible
           person for unfound reasons; Not let pass the unsolved
           reasons.